DELIVERY INFORMATION
As all of our bikes and frames are made to order delivery will take circa 6-8 weeks from the payment being received unless otherwise agreed. Once your frame/bike is built and boxed we will then notify you that the bike is ready to be shipped. Once we've confirmed with our shipping partner for your frame/bike to be picked up from our workshop you will receive an email from them with your tracking number and an estimated delivery day.
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Delivery times from dispatch are 2 days to 7 working days (excluding weekends and public holidays) depending on your location but please click on a button below to find out estimates for your location. Please note that for destinations outside of the EU that your delivery may take longer than the estimates due to Customs.
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The website will calculate the actual cost of delivery after you have added the items you would like to purchase to your shopping basket and selected the destination. If your destination does not appear then please contact us on info@stanforthbikes.co.uk as it might not be currently listed.
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Please find key delivery information for your area by clicking on the buttons below. If you cannot find the information that you need or have any further questions, please contact us on +44 (0)7850881438 or email info@stanforthbikes.co.uk.
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UK DELIVERY INFORMATION
Within the UK our shipping partner is ParcelForce for both frames and complete bikes. We use the ParcelForce 48 service. Delivery is two days from despatch. A signature will be required.
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Frames and forks:
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Parcelforce will send you an email or text to let you know when they expect your frame to arrive, including an hour delivery window. If the delivery arrangements aren’t convenient you can use their interactive options to tell them to deliver on a different day or to a different address (a neighbour or a post office). If you’re not in they will leave a card saying they will either try to deliver the next working day or that they’ve left it at a Postoffice. Please note there won’t be an SMS or time window on the 2nd day.
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So they will deliver three pre-delivery messages to you:
- Day of despatch (email or text) advising that the parcel will be delivered the following day.
- Day of delivery (text) advising that the parcel will be delivered that day.
- Time of delivery (text) advising a one-hour delivery window.
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You can respond to either (not both) of the first two messages:
- If you’re not going to be at home: You can tell them to leave their parcel with a neighbour or at a Post Office.
- You can select a different delivery day.
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They will also tell you where the frame and forks are if you’re out when they tried to deliver by leaving a card with this information.
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UK – complete bike delivery:
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Parcelforce will send you an email or text to let you know when they expect your bike to arrive, including an hour delivery window. If the expected day isn’t convenient you can use their interactive option to change the delivery date. If you’re not in they will leave a card saying they will try to deliver the next working day – complete bike boxes are too big to leave at the Postoffice. Please note there won’t be an SMS or time window on the 2nd day.
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- We use ParcelForce 48 large service. As with the frames they will send you pre-delivery messages i.e.:
- Day of despatch (email or text) advising that the parcel will be delivered the following day.
- Day of delivery (text) advising that the parcel will be delivered that day.
- Time of delivery (text) advising a one-hour delivery window
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EU DELIVERY INFORMATION
For frames and forks we use ParcelForce EuroPriority and for complete bikes DSV. A signature will be required for both services.
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Frame and Forks to the EU:
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The Parcelforce EuroProirity is a very reliable service and includes end to end tracking. They will deliver on working days in the country of destination.
Parcelforce will send you an email with your tracking number and an expected day of delivery. If you’re not in you will be left a card. You will also be able track the parcel online to see where it has been left and collect at your convenience.
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They always obtain an electronic signature. Because of this, they cannot send to PO Box addresses in many countries. Please note that for remote areas there may be an additional cost, we will let you know if this is the case before confirming your order. Estimated delivery times from dispatch (not from order) are below:
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Complete Bikes to the EU
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Our partner is DSV and we use their European Road Service to ship complete bikes from the UK to within the EU. Their partner in Europe is UPS who will deliver your bike to most countries in the EU, but not all.
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Please note that for remote areas there may be an additional cost, we will let you know if this is the case before confirming your order.
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Once your bike has been dispatched you will receive an email from UPS or ourselves with a tracking number and a link directly into the UPS website where you can track your bike, and be able to reschedule the delivery day if required. A signature will be required on delivery. Estimated delivery times from dispatch (not from order) are below:
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Outside of the EU our partner in most cases will be DSV. Their partner outside of the EU is UPS (or UPS respective partners) who will deliver your frame/bike. Once despatched you will receive an automated email with tracking information from DSV, with a link to the UPS website where you can track your frame/bike, and be able to reschedule the delivery day if required by registering direct to the UPS website for this option. A signature will be required.
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Please note that when ordering from outside the EU you are considered as the importer and will be responsible for all duties and import costs. Import duties tend to be higher for complete bikes than frame and forks. It’s worth checking these costs before ordering. Unfortunately, we cannot advise you what these charges may be, and Stanforth Bikes is not responsible for them.
If these local import / customs charges are refused or not paid by our customer, then the item could be returned to Stanforth Bikes, or possibly destroyed if too expensive to return. Please note that if this happens, we will not be able to refund you for your order or original shipping costs. If you are placing an order for delivery to Norway, please email us with you Personal Identification number (PIN) when you order. All orders without a PIN will be automatically returned to sender by our Couriers, as they will be unable to deliver it.
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For destinations outside of the EU your delivery may take longer than our estimates due to Customs. The courier will be in contact with you for you to pay the duties and taxes before delivery.
Please note that for remote areas there may be an additional cost, we will let you know if this is the case before confirming your order.
Please provide a telephone number (preferably a mobile number) when you place your order. We need this to dispatch your bike/frame as our shipping partners won’t pick it up without it, as they might need to contact you on the day of your delivery. Also, for deliveries headed to outside of the EU the telephone number is required for Customs and will help speed up the time it takes to get cleared by customs and delivered to you. Estimated delivery times from dispatch (not from order) are below:
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OUTSIDE OF THE EU DELIVERY INFORMATION
